Shipping policy

Shipping Policy

Order Processing

All orders are processed within 2–4 business days (excluding weekends and holidays).
During high-volume periods, processing times may be slightly longer.

Once your order has shipped, you will receive a confirmation email with tracking information (when available).

Domestic Shipping (United States)

We ship all U.S. orders via USPS.

Estimated delivery times:

Standard Shipping: 3–7 business days
Priority Shipping: 2–4 business days

Delivery times are estimates and are not guaranteed.

International Shipping

We currently offer international shipping to select countries, including Indonesia.

International shipping rates are calculated at checkout based on:

Destination
Package weight
Selected shipping method

Available International Shipping Options

Economy International Shipping

Estimated delivery: 14–30 business days
Limited or partial tracking
Delays are common due to customs processing

Priority International Shipping

Estimated delivery: 6–12 business days
More reliable tracking
Faster customs processing in most cases

Delivery times are estimates only and may vary significantly due to customs clearance in the destination country.

Customs, Duties & Taxes (Important)

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges:

Are not included in the product price or shipping cost
Are the responsibility of the customer
Must be paid by the customer upon delivery

We do not mark packages as gifts or under-declare order values.

Tracking Information

Tracking availability depends on the shipping method selected.
Economy international shipments may show limited tracking updates or pauses while clearing customs.
Tracking updates may resume once the package reaches the destination country.

Lack of tracking updates during customs processing is normal.

International Delivery Delays

International shipments, especially to Indonesia, may experience delays due to:

Customs inspections
Import processing
Local postal handling

These delays are outside our control and do not qualify for refunds or chargebacks.

Lost or Returned Packages

We are not responsible for delays, losses, or damages caused by customs or postal services in the destination country.
Orders returned to us due to unpaid customs fees, incorrect addresses, or refusal of delivery are not eligible for refunds.
Reshipment, if available, will require additional shipping fees.

Address Accuracy

Customers are responsible for providing accurate and complete shipping addresses.
We are not responsible for orders delayed or lost due to incorrect or incomplete address information.